TERMS AND CONDITIONS

TERMS OF USE

To preserve the high quality and presentable appearance of your instrument and its playability, please, abide by the following operating instructions and storage conditions. When transporting or storing the instrument, a gig bag or a hard-shell case should be used to prevent damage caused by mechanical shock or temperature and humidity change. Your guitar is a delicate, fine instrument. Take good care of your instrument and use it according to the goal it was built for. Protect your instrument from extreme low and high temperature, rapid fluctuations of temperature, as well as from extreme humidity and humidity fluctuations. While traveling, make sure to let the instrument adapt to new humidity and temperature conditions by letting it “sit” in the case, until the temperature of the case and instrument will be the same as in the premise. Do not expose the instrument to direct sunlight for long periods. Disregard of the above rules may or may not result in loss of warranty.

WARRANTY CONDITIONS

Valiant Guitars warrants this instrument to be free from defects in materials and workmanship for as long as it is owned by the original retail purchaser, except for the following, which are warranted for a period of two (2) years from the date of original purchase.

Pickups, switches, jacks, controls, all other electronic components
Tuning machines, hardware, pickguards, plated surfaces
Gig bags, cases and case hardware

THIS WARRANTY IS EXTENDED TO THE ORIGINAL RETAIL PURCHASER ONLY AND MAY NOT BE TRANSFERRED OR ASSIGNED TO SUBSEQUENT OWNERS. IN ORDER TO VALIDATE YOUR WARRANTY, AND AS A CONDITION PRECEDENT TO WARRANTY COVERAGE HEREUNDER, YOU MUST REGISTER YOUR VALIANT INSTRUMENT, ONLINE, WITHIN THIRTY (30) DAYS FOLLOWING THE ORIGINAL DATE OF PURCHASE. IN ADDITION, YOUR PROOF OF PURCHASE OR SALES RECEIPT MUST ACCOMPANY ALL REQUESTS FOR WARRANTY COVERAGE.

For warranty service, Valiant Guitars provides its own factory service and parts at no charge providing that the Customer includes “proof of purchase” (receipt or invoice) and that during the first 30 days the unit is shipped in its original carton. The following terms apply:

If covered under warranty: 1 to 30 days, Valiant Guitars pays ground shipping both ways.
Within 31 days to one year of purchase, customer pays shipping to Valiant Guitars, Valiant Guitars pays return ground shipping.
Over one year, customer pays shipping both ways.

Limitations and Exclusions

THIS WARRANTY DOES NOT COVER:

Fret wear, saddle wear, nut wear, strings and batteries.
Checking, shrinking, sinking, discoloration and wear of lacquer finishes.
Setups, adjustments or routine maintenance of any kind.
Any subjective issues such as “tone”.
Any instrument upon which unauthorized repair or service work has been carried out.
Damage to finishes or cracks, splitting, or warpage of wood due to changes in temperature or humidity, exposure to or contact with sun, fire, moisture, body salts and acids of perspiration, guitar straps, guitar stands/hangers made from vinyl, plastic, rubber or other synthetic materials, any other chemicals or non Valiant-approved polishes.
Damage, corrosion or rusting of any hardware components caused by humidity, salty air, or exposure to the moisture, body salts and acids of perspiration.
Any damage to an instrument resulting from customization or modification.
Normal wear and tear on any part of the instrument, case or gig bag including jacks, controls, switches, plated surfaces, tuning machines, pickguards, zippers, clasps, handles, latches, case hardware etc.
All other damage and deterioration due to normal usage, wear and tear, aging, accidents, neglect, abuse, or Acts of Nature.
Any instrument, whose serial number is missing, altered or tampered with in any fashion.
Any instrument purchased from anyone other than an Authorized Valiant Guitars Dealer or directly from Valiant Guitars through its online store.

THE FOREGOING CONSTITUTES THE ONLY WARRANTY MADE BY VALIANT GUITARS WITH RESPECT TO THE PRODUCTS AND IS MADE EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES EXPRESS OR IMPLIED.

Any implied warranties, including without limitation, any implied warranties of merchantability or fitness for any particular purpose, imposed under state law are limited to the duration of this limited warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not be applicable to you.

VALIANT GUITARS ASSUMES NO LIABILITY FOR PROPERTY, EMOTIONAL AND/OR PHYSICAL DAMAGE RESULTING FROM NEITHER FAILURE OF THIS PRODUCT NOR ANY LOSS OF INCOME, SATISFACTION, OR DAMAGES ARISING FROM THE LOSS OF USE OF SAME DUE TO DEFECTS OR AVAILABILITY OF SAME DURING SERVICE.

VALIANT GUITARS IS NOT RESPONSIBLE FOR ANY EMERGING CUSTOMS SERVICES/TAXES WITHIN YOUR COUNTRY AND CANNOT PROVIDE ANY INFORMATION, REGARDING YOUR COUNTRY/STATE TAXES. PURCHASER WILL BE RESPONSIBLE FOR PAYMENT OF LOCAL TAXES/CUSTOMS SERVICES.

LIMITATION OF OBLIGATIONS

THE OBLIGATIONS OF VALIANT GUITARS OR ITS REPRESENTATIVE HEREUNDER ARE LIMITED TO REPAIR OR REPLACEMENT OF PARTS, OR INSTRUMENT ITSELF, IN CASE VALIANT GUITARS DIRECTLY RESPONSIBLE FOR DEFECTIVE NATURE OF ORIGINAL PURCHASER’S INSTRUMENT, UNDER THIS LIMITED WARRANTY. IN NO EVENT SHALL VALIANT GUITARS BE LIABLE FOR ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO TIME, WAGES, LOST PROFITS, OF ANY NATURE OR KIND, OR FOR DAMAGES TO OR LOSS OF PROPERTY OR POSSESSIONS, MORAL AND PSYCHOLOGICAL DAMAGES.

Valiant Guitars reserves the right to refine or improve its instruments, making mechanical and electrical refinements, without incurring any responsibility to modify or exchange any products purchased prior to such modifications. The Limited Warranty set forth herein constitutes the entire warranty and representation of Valiant Guitars with regard to the Valiant Guitars products identified in the preceding paragraph. This Limited Warranty shall be controlling over any conflicting terms and conditions of any purchase orders, contracts, or invoices that may be executed in connection with the purchase of any Valiant Guitars musical instrument or related products.

CLAIM PROCEDURE

In the event of a malfunction of your Valiant Guitars instrument, you should contact Valiant Guitars headquarters directly.

Original purchaser has a right to claim the refund for the instrument within 14 days after its arrival to the Original purchaser. In case of return or warranty repair, the Original purchaser must ship the instrument in the original condition with original packaging, freight, and insurance prepaid, to the Valiant Guitars headquarters or closest authorized service point;
The Owner must ship the instrument in the original condition with original packaging, freight, and insurance prepaid, to the Valiant Guitars headquarters, in case of refund, while providing written and photographic description of the defect nature;
The Owner must ship the instrument in the original condition with original packaging, freight, and insurance prepaid, to the official representative, in case of Warranty service, while providing written and photographic description of the defect nature;
Evidence confirming the original acquisition by Original purchaser (such as a copy of the sales invoice or receipt);
The name, address, and phone number of the Original purchaser, to whom the instrument is to be returned, in case of repair.

NO INSTRUMENT MAY BE SUBJECTED TO CLAIM WITHOUT SUCH PRIOR RETURN AUTHORIZATION.

If the identified defect is not covered by or is excluded from this Limited Warranty, or non-warranty work is required/recommended by Valiant Guitars, a quotation will be issued and must be approved by Original purchaser before any non-warranty work is applied. Original purchaser should consider quotations obtained for non-warranty work immediately.

SHIPPING

We ship internationally, Valiant Guitars is handling the shipping costs for the purchaser. In case of return, you can check our Warranty page. Most orders will be shipped next business day. We are working hard to fulfill every purchase as quickly as possible, while practicing recommended safety guidelines regarding current pandemic situation and overall instrument shipping safety.

DISCLAIMER:
VALIANT GUITARS IS NOT RESPONSIBLE FOR ANY EMERGING CUSTOMS SERVICES/TAXES WITHIN YOUR COUNTRY AND CANNOT PROVIDE ANY INFORMATION, REGARDING YOUR COUNTRY/STATE TAXES. PURCHASER WILL BE RESPONSIBLE FOR PAYMENT OF LOCAL TAXES/CUSTOMS SERVICES.

RETURNS

Valiant Guitars warrants solely to the Original purchaser of this Valiant Guitars musical instrument that the instrument purchased is free from defects in materials and parts, it is reliable and functional under normal use.

This Limited Warranty does not apply to:

Identified wear and tear or breakage of frets, strings, nuts, saddle, batteries, etc., other damage or traces of use due to normal wear and tear of the instrument or its parts, or to normal wear and tear or breakage of any part of an instrument, including, but not limited to controls, switches, jacks, plated or painted surfaces, tuning devices, pickguards or finish, or to any instrument case, or its parts and finish;
Identified defects or damage caused by modification, misuse, abandonment, abuse, accidents, acts of nature, or improper maintenance of the instrument or its parts (Valiant Guitars reserves the exclusive right to make such a conclusion of misuse, modification, or abuse based on inspection by Valiant Guitars of its representatives);
Involvement of subjective matters like personal points of view, opinions or judgments, including subjective thoughts regarding tonal characteristics of the instrument or grain pattern or colors of woods; – Identified defects or damage to an instrument such as cracks, splitting, or warping of wood or damage to the instrument’s finish caused by accident or exposure to changes in or extreme fluctuations of temperature or humidity, exposure to sunlight, moisture, body salts or acids, guitar straps, or guitar stands or hangers, which could potentially cause harm to the instrument;
Defects identified by any purchaser, who did not purchase the instrument from Valiant Guitars or official representor; – Electrical components not manufactured by Valiant Guitars; – Setups, adjustments, or any routine maintenance.
Any instrument which serial number and/or brand logo is missing, altered, or removed by any fashion, or to identified defects or damage to an instrument, which has had work performed on it by or has been otherwise altered, repaired or modified, by a technician or repair person other than a Valiant Guitars technician, authorized by Valiant Guitars, or Valiant Guitars headquarters.

PAYMENT

We want to make buying your favorite Valiant Guitars instrument fast and easy. So when it’s time to make your purchase, you can use any of these payment options: PayPal.